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Everyone who is registered on the Keswick 2 Barrow website will have received an email recently asking them to reset their password. This is a legitimate email. We have been advised that due to a hack of our old website approximately 4 years ago, people's passwords may have been stolen at that time. We have recently had reports of them being used in phishing emails. Unfortunately, some of our members have reused old passwords when registering on the new website, which is never advisable, particularly in this case.

We therefore ask everyone registered on the website to reset their password to something new. We would also recommend that if you use this password elsewhere you change it as well. We would like to assure everyone that the new (current) website is secure, and there is no evidence of hacking. Also, please note that we have never stored any personal financial information such as bank card details on the website, as all payments are processed by a secure third party, and always have been. If you have any queries, please email them to info@keswick2barrow.co.uk. For more information on the latest email scams, we recommend this article: https://techcrunch.com/2018/07/12/ransomware-technique-uses-your-real-passwords-to-trick-you/

Watch out for more info on next year's walk which will be held on the 11 th May 2019.

Payment terms

Payment flow and delivery policy

  1. Payments made via the Keswick to Barrow website will be transacted securely via SagePay.
  2. A payment receipt will be automatically sent to the payer for each transaction, subject to a valid email address being provided on the payment form.
  3. Donation amounts will be automatically publically acknowledged on the website, except where the payer has requested that the donation should be anonymous.

Refund and cancellation policy

  1. If you have made a payment in error, or have paid an incorrect amount, please request a refund via our "Contact Us" form, selecting the "Sponsorship and payments" option. We will respond to your enquiry to verify your details, normally within two working days, and we will issue a full refund subject to confirmation of the request details.
  2. Payments made in respect of the £15 individual entry processing fee are used to cover operating costs, and are non-refundable and non-transferrable.
  3. Donations made to walkers are non-refundable and non-transferrable, except in cases where a genuine error has occured, as described in paragraph 1.